A large health insurance organization was expecting a significant increase in the number of individual health plan policy holders by year-end 2014 due to the adoption of the Affordability Care Act (ACA). As a result of this expected growth, the client initiated an enterprise-wide effort to modernize the individual line of business (LOB) systems. This modernization effort spanned numerous systems and involved many projects. The overall project had a federally mandated deadline which needed to be staffed quickly, while also staying fiscally responsible. The client chose to utilize TransTech’s statement of work expertise to support automation and performance testing required as part of the project effort.
The client required a team of Automation and Performance Testing consultants responsible for creating and updating automation scripts and tests using QTP and/or Load Runner. Members of the team were responsible for helping the Automation Lead with mentoring internal staff, and some had leadership responsibilities. Our team was also tasked with incorporating best practices based on the client’s requirements and feedback.
The success of the project was dependent upon TransTech understanding and fulfilling their obligations to the client. The following assumptions and dependencies for this initiative were based on information provided by the Client to TransTech:
TransTech managed the seven person team. We on boarded all team members within two weeks from the time of receiving the acceptance of our proposal, verifying each of them was in compliance with our contract for onboarding purposes.
The client and TransTech held periodic meetings to monitor the quality of deliverables produced, and any other project matters. These meetings were attended by representatives from both the client and TransTech including the TransTech account team. Any concerns regarding the quality of deliverables were escalated to the TransTech Account Management team.
TransTech provided the following consultants to the client to support this initiative.
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